FAQ

Frequently asked questions

FAQ

Does Norie Shoes have any retail boutiques?

Norie Shoes does not currently have any retail stores. Due to COVID-19 our showroom is currently closed to visitors, we are offering private styling appointments via Zoom from Monday-Thursday, 9am-8pm CST. Please feel free to schedule your appointment here.



Is Norie Shoes sold in any stores?

We are primarily a Direct-to-Consumer brand, Norie Shoes is not sold in any department stores or boutiques. This allows us to deliver you the highest quality product for the best price, avoiding the traditional retail mark-up.



What credit cards do you accept?

Norie Shoes accepts payments from all major credit cards and through Paypal, Afterpay, and Quad Pay.



Do you charge sales tax to my state?

Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.



My shoes are a bit tight, will they break in?

Norie Shoes shoes are designed to fit comfortably snug. With wear, the leather will stretch, molding to the shape of your foot each step of the way. The shoes will stretch across the widest part of your foot as you break them in, but they will not stretch in the length.



For styles that I want are sold out. Is there anything I can do?

If the shoes you are interested in are sold out, you can add yourself to the waitlist for that particular product and size! If that style is restocked, you will be notified as soon as it comes back into stock. You can then place your order for the shoes.



Can I use a discount code on a Norie Shoes sale item?

At this time all discount codes apply to full-price merchandise only.



What COVID Precautions are you taking?

The health and safety of our employees, customers, and partners are of the utmost priority. Our warehouse takes these precautions and follows these protocols: Temperature scans for every employee upon entering the facility Employees with fever or respiratory illness must go home and only return once symptoms have resolved Drivers are equipped with and instructed to wear N95 masks Security personnel are equipped with and instructed to wear N95 masks Receiving department is equipped with and instructed to wear N95 masks when in contact with drivers entering the premises Employees are must wash their hands multiple times a day with antibacterial soap, and whenever they enter or re-enter the building from outside All employees are to avoid direct contact with others and maintain a minimum of 6 feet of distance when possible Employees picking and packing items must wear masks when working indoors Cafeterias, bathrooms, conference rooms, and shared workspaces are cleaned on a daily basis with disinfecting chemicals



Do you offering shoe stretching services.

Yes, if you have a wider foot, please let us know and we wil stretch your previously purchased Norie Shoes, for a more snug fit.



Shipping & Returns

How soon will my order ship?

Orders placed on a weekday before 12:30 p.m. (CST) will generally begin processing that day. Orders placed after 12:30 p.m. (CST) will generally begin processing the next business day. Please allow 24-48 hours for your order to process before shipping. For orders placed on weekends or holidays, orders will generally begin processing on the next business day. Holidays and peak sales time may alter your shipment timeframe.



When is the latest I should order to receive my packages by December 24th?

For ground shipping, please place your order by December 14th, 12:30 p.m. CST, for expected delivery by December 24th.

For two-day shipping, place your order by December 17th, 12.30 pm CST.

For overnight shipping, place your order by December 18th, 12:30 p.m CST.

Norie Shoes is not responsible for shipping delays.



Do you offer free shipping?

Yes. We offer free standard ground shipping on all orders over $150 USD within the United States.



Do you offer free international shipping?

For international orders, shipping is $50. Please note that additional customs fees, taxes, tariffs, duties, and brokerage fees in the country of delivery are charged at checkout. These fees are the sole responsibility of the customer and are non-refundable.



How long will it take to get my package?

For our standard free shipping, shipping takes between 1-5 business days, after allowing for the 24-48 hour initial order processing window. For express service, we offer 2-day or overnight service. Currently, we do not offer Saturday delivery.



Can I have my package sent to a freight forwarding company or a P.O. box?

We do not provide delivery to freight forwarding companies. As a veteran we absolutely support our brothers and sisters to deliver to APO/FPO addresses only. We do not deliver to P.O. Box.



When will I get my shoes if I select overnight or 2-day shipping?

For our express shipping options, please note that standard processing times do apply. Orders placed past 12:30 pm will ship the following business day. Please email info@norieshoes.com if you have any specific delivery timing needs and we will do our best to accommodate.



Returns & Exchanges

How long do I have to return or exchange an item?

Returns or exchanges will be accepted within 30 days from the date purchased. Please note that there are no returns or exchanges on sale items. All sale purchases are final.



When will I get my refund?

Your refund will now be processed once your returned package has been scanned. Please allow 7-14 business days for refund processing for international returns.



What are the return or exchange parameters?

Merchandise must be unworn and undamaged, and in its original packaging including the original packing slip + dust bag. As worn items are non-refundable, we highly recommend trying your shoes on in a carpeted area, as this will preserve the sole of the shoe. We do not do exchanges for international customers. Please note that there are no returns or exchanges on sale items. All sale purchases are final.



I am an international customer. Can I exchange or return my order?

At this time we only accept returns on international orders. We do not currently offer exchanges but our amazing customer service team is here to help find you the perfect fit by sending exact measurements of shoes. Please note that there are no returns or exchanges on sale items. All sale purchases are final.



How do I return or exchange an item?

Click here to get started, and our easy returns process will walk you through the steps. You will need your order number and shipping zip code to begin the return process. Your order number can be found on your confirmation email, the pick ticket included in your shipment, or by contacting our support team.



When will my exchange ship?

Once your return shipment has been scanned, your exchange order will be processed within our standard processing times, 2 or 3 days. Please note we cannot guarantee inventory for exchange items until the corresponding return is sent back. If for any reason, the item you selected is not available, one of our customer support agents can help find you a suitable replacement or assist in a refund.



How long does my exchange take to arrive?

All exchanged merchandise will be shipped, and will arrive within 2-7 business days. Please note that all exchange orders will be shipped “No Signature Required”. If you need to receive your exchange faster or with “Signature Required”.



What happens if my package gets lost?

Norie Shoes will not assume responsibility for reimbursement or compensation in the event a returned package is lost, stolen or mishandled. Please keep all tracking details for your records.



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